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Thread Statistics | Show CCP posts - 14 post(s) |
Shogun Moto
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Posted - 2007.11.17 08:53:00 -
[1]
I usually run eve without problems.
Since yesterday I am all that changed. I get disconnected from eve every 3 to 5 mins. If I try to log in a second account, the first disconnects and later on the second will die too.
I thought, well, my ISP has problems, so I ping plotter the connection to the eve server.
Hmm everything perfect with my ISP (Ireland NTL) round trip.
The only thing that "happend" to my computer was a recent MS Windows XP patch day update.
Does anyone here knows what the recent Windows xp patch (I got it on the 15th of November 2007) "fixed"? Usually I check this patches, before I install them, but this time I was in a hurry ... lesson learned.
Well Bug report created, I hope this helps CCP to kill a bug (Only a dead bug is a good bug, YARRRR)
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Shogun Moto
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Posted - 2007.11.18 12:09:00 -
[2]
This is my NTL tracert.
1 6 ms 7 ms 8 ms 10.xx.x.x
2 7 ms 10 ms 11 ms 089-101-162081.ntlworld.ie [89.101.162.81]
3 11 ms 21 ms 8 ms 213.46.165.53
4 51 ms 39 ms 39 ms nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.1
60.13]
5 50 ms 38 ms 40 ms nl-ams09a-ri1-ge-5-0.aorta.net [213.46.183.81]
6 39 ms 41 ms 40 ms te-4-1.car3.Amsterdam1.Level3.net [4.68.63.125]
7 40 ms 54 ms 39 ms ae-0-54.mp2.Amsterdam1.Level3.net [4.68.120.98]
8 47 ms 46 ms 47 ms ae-1-0.bbr1.London1.Level3.net [212.187.128.58]
9 55 ms 49 ms 47 ms ae-0-51.gar1.London1.Level3.net [4.68.116.11]
10 88 ms 34 ms 35 ms 195.50.91.22
11 35 ms 41 ms 33 ms 87.237.38.199
12 33 ms 33 ms 33 ms 87.237.38.200
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Shogun Moto
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Posted - 2007.11.19 08:17:00 -
[3]
Just MAYBE in the providers fight against BOT NETWORKS EVE Online hit the critical mass of clients online connected and traffic produced to fall under the "NERF THAT PACKAGE TRAFFIC" rule.
Maybe CCP should talk to service providers to clear out this misinterpretation. Especially now, that trinity is about to hit the server, the traffic will increase (until everybody has there new shiny models).
BTW, if I call my ISP, what do I have to ask for? You are torturing my EVE packages/ traffic. Please leave them alone? As ping seems to be OK, and the tracerts and PingPlotters show no missing connections or package losses.
This is, btw, the reason that I think that some new "eve package filtering" is going on somewhere. Like the filtering some provider do with known P2P networks.
If anyone has some updates, please let us know.
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Shogun Moto
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Posted - 2007.11.19 08:27:00 -
[4]
Just as an update:
I got bored this weekend (without being able to play eve)
So I did:
Cleared all caches ... result: didn't solve the problem.
Reinstalled eve ... result : didn't solve the problem.
Updated all bios, driver ... result : didn't solve the problem.
Reinstalled Windows with everything new and shiny ... result : didn't solve the problem.
Installed Linux and the new client ... result : didn't solve the problem.
So I can assume, the problem is NOT on my side.
And yes, I envy all the 34k ppl that can log on and enjoy eve while I hardly manage to keep connection long enough to change a skill.
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Shogun Moto
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Posted - 2007.11.19 13:02:00 -
[5]
OK, a Senior technician just called me back.
Obviously NTL Ireland had the same problem with "The Game, that shall not be named" (WoW) in the last month and the fixed that.
He said that that there is no package filtering going on in NTL. But he will look into that problem and contact CCP if there problem is not on NTL's side.
Maybe it is a carrier that has some problems. Well they will find out. So far it is sit and wait for us.
Can we, maybe, get an update from the CCP Network guys? Thank you!
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Shogun Moto
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Posted - 2007.11.19 17:49:00 -
[6]
Edited by: Shogun Moto on 19/11/2007 17:49:43
I filed a Bug report over this issue and got the responce:
Known issue, we are working on it.
This is all you can ask for, I guess.
And if the 27th is really trinity day, then we only have to wait for 8 days ... not to bad after all.
HINT: I don't mind if this issue is fixed before 
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Shogun Moto
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Posted - 2007.11.21 07:20:00 -
[7]
Hmmmm if Zarox is right with his analysis, this happens because of CCP's desync hunting/fixing.
Looks like they decreased the time till that final HTTP Error message is received. Question now is, why is the server not answering to clients calls.
In short, when you get the "Connection closed" message is not the time you desync. Best way to check if you are still connected to the server is to type something into the chat or try to change a skill.
If you client has lost connection, he will show the above message.
How to fix it, hmmm, not much we can do, except you have full access to the route to the servers in London, so you can check what is going wrong with the Servers answer.
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Shogun Moto
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Posted - 2007.11.21 15:53:00 -
[8]
OK guys, I found a workaround. But it is not an easy one.
I figured out, that as this bug happens for me in Windows as well as Linux, on different machines that it could only be the internet connection that I have.
So I forced a corpmate that could play without problems to create a vpn tunnel on his pc and give me the key to access it.
After installing openvpn on my machine and tunneling out to his (you have to keep in mind that vpn tunnel can be blocked but not filtered) eve runs without a single drop for 6h now. And I am using several accounts at the same time for stress testing. Ping is not to bad.
Key information is, the drops are not a bad client from ccp, but your provider that is filtering your traffic. So please focus on the right opponent, your ISP and leave CCP alone.
KTHXBYE
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Shogun Moto
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Posted - 2007.11.21 18:12:00 -
[9]
Yes, I can reproduce the error on my machine easily. If I close the vpn and remove the route and then start the eve client, the old problems come back.
I am with NTL, and they are filtering the traffic or do some other fancy stuff with the eve packages.
And the people saying, my ping is perfect, it can't be my connection, please listen.
Ping just tells you there is a physical connection and the time the signal needs to travel. It says nothing about the quality of the line. And ping uses a different package then the eve client does.
I am not 100% sure what kind of package eve uses, but i assume it will not be ping packages. I would be interested in what package eve uses for communication. Can we get some info on that please. I dont know why NTL is filtering eve packages, but they do. Maybe other cable provider do the same, or other UPC group members.
To sum it up, CCP is not the reason you have a bad connection, it is your ISP. Want prove, try my workaround and you will see the difference. Your provider can filter your connection as he likes, you can have 8Mbit downloading movies via html and 2kb downloading in p2p networks for instance.
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Shogun Moto
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Posted - 2007.11.22 07:29:00 -
[10]
Edited by: Shogun Moto on 22/11/2007 07:37:00
All Cable ISP's in the world ... you just have to introduce a security upgrade for isp cable hardware and can be sure that 95% of the ISP's will have it running 24h later.
And if you think the connections are not to blame but ccp, why can I play EVE over a VPN but not directly from home?
OK, the idea with MTU being to high is a good one. I will try this out today and come back with a report.
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Shogun Moto
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Posted - 2007.11.23 07:15:00 -
[11]
Edited by: Shogun Moto on 23/11/2007 07:18:18
First the bad news, changing (lowering) the MTU is not solving the problem. 
But I can tell you, using a VPN tunnel to bypass whatever happens between my isp and the carrier works very good. I am really sorry that this is not an easy to accomplish workaround.
I am currently out of ideas on "what you can do" to fix it.
And just for info, things that don't help are:
Cleaning Cache
Reinstalling EVE
Updating all your drivers
Changing you PC
Reinstalling Windows
Running EVE on Linux
This problem can only be solved using a non-cable internet provider ... or a vpn tunnel to non cable machine.
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Shogun Moto
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Posted - 2007.12.01 07:16:00 -
[12]
Forum link
Check this link out. It also solves the NTL problem. Looks like it is the ISP after all.
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Shogun Moto
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Posted - 2007.12.14 08:08:00 -
[13]
UPC in Ireland (NTL) isn't working as it should. Even with the fixes from CCP in trinity.
I am happily playing eve though, with a workaround. I will make a how-to and post it here on the weekend.
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Shogun Moto
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Posted - 2007.12.14 17:19:00 -
[14]
I made a detailed workaround how-to here http://oldforums.eveonline.com/?a=topic&threadID=660292
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Shogun Moto
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Posted - 2007.12.17 08:04:00 -
[15]
 Originally by: VIncent Vance
Edited by: VIncent Vance on 15/12/2007 23:02:49
btw I assume the paid service doesn't require you to reconnect every hour ?
That is 100% correct. If you pay you can run this service 24/7. Please review the "packages" on their website.
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